Accessibility Statement

We believe everyone should be able to use our website and booking engine, regardless of ability. Accessibility is not just a compliance requirement — it improves the experience for every guest.

We work continuously to ensure our website and booking engine meet the European Accessibility Act (EAA) and conform with WCAG 2.1 Level AA.

This statement applies to the hotel's website and the booking engine used to complete reservations.

Our approach

Accessibility is owned jointly by the hotel, Nordic Hotels & Resorts, and our platform providers. Our work includes automated testing, continuous review and user testing to identify and address issues on an ongoing basis.

Compliance status

Our website and booking engine partially meet the requirements of WCAG 2.1 Level AA. A full audit has been completed against 96 accessibility criteria based on the Swedish Public Employment Service's accessibility checklist.

Summary of accessibility status

Of 96 criteria, 40 (41.7%) are fully met and 5 (5.2%) are partially met.

21 criteria (21.9%) are not fully met. The audit has identified several areas that require remediation, primarily around images without text alternatives, link texts, contrast, form structure and code quality.

We have a clear remediation plan together with our platform provider and are prioritising the most critical issues first.

Improvement work is ongoing.

Known issues in the booking engine

The booking engine used to complete reservations across all Nordic Hotels & Resorts websites has the following known issues. These are part of ongoing improvement work and are maintained centrally.

For users with visual impairments and/or reduced colour vision

  • The homepage is missing an <h1> heading, making it difficult for screen reader users to identify the page's main topic. (WCAG 1.3.1, 2.4.6)
  • Several images within promotional offer links and destination cards use empty alt attributes, meaning the content they convey is not described to screen reader users. (WCAG 1.1.1)
  • A number of elements use role="presentation" or role="none" inside interactive links, which may cause assistive technologies to ignore meaningful structural information. (WCAG 4.1.2)

For users with motor impairments

  • There is no skip-to-content link, requiring keyboard users to tab through the full navigation on every page load. (WCAG 2.4.1)
  • The destination search field has autocomplete disabled, which prevents browsers and assistive technologies from offering auto-fill suggestions. (WCAG 1.3.5)

For users with cognitive difficulties

  • The homepage lacks a visible <h1> heading, making it harder to understand the page's purpose at a glance. (WCAG 2.4.6)
  • The hotel listing page contains a large number of interactive elements and the page heading appears multiple times at different heading levels, creating a confusing structure. (WCAG 1.3.1, 2.4.6)

Known issues on the hotel website

The following issues have been identified through an audit of our website and are part of our ongoing improvement work together with our platform provider.

For users with visual impairments and/or reduced colour vision

  • A large number of images on the website — including package listings and image carousels — lack alt attributes with descriptive text. Screen reader users therefore do not receive information about image content. (WCAG 1.1.1, Level A)
  • Some decorative images have alt text that repeats already-visible text in adjacent elements, creating redundant information for screen readers. (WCAG 1.1.1, Level A)
  • The hero video at the top of the page lacks aria attributes and/or aria-hidden. (WCAG 1.1.1, Level A)
  • Text contrast against background does not meet 4.5:1 on a large number of elements on the website. (WCAG 1.4.3, Level AA)
  • Pre-recorded video lacks audio description. We are investigating the possibility of adding this in the CMS. (WCAG 1.2.5, Level AA)
  • Pre-recorded video lacks text alternative. An alternative solution via aria-hidden and brief description is being investigated. (WCAG 1.2.1, Level A, partially met)
  • Pre-recorded video lacks captions. (WCAG 1.2.2, Level A, partially met)

For users with motor impairments

  • A large number of links on the website lack visible and descriptive link text — primarily in the header, teaser blocks and other image-based links. (WCAG 2.4.4, 4.1.2, Level A)
  • Some buttons and interactive elements ("takeover toggle") are coded as <div> elements instead of <button>, affecting keyboard and screen reader navigation. (WCAG 1.3.1, 4.1.2, Level A)
  • The website lacks a search field and other alternative navigation methods. (WCAG 2.4.5, Level AA)

For users with cognitive difficulties

  • Some pages lack an <h1> heading, making it difficult to understand the page's main purpose at a glance. (WCAG 2.4.6, Level AA)
  • Website pages are not always structured within semantic landmarks (regions), making it harder for screen readers to navigate. (WCAG 1.3.1, Level A)

Forms and error handling

  • Form labels are in some cases hidden from screen readers, meaning form field function is not communicated. (WCAG 3.3.2, Level A)
  • Some forms lack visible labels for their fields. (WCAG 3.3.2, Level A)
  • Inactive components are not always marked so that screen readers correctly communicate their state. (WCAG 3.3.1, Level A)

Components and third-party tools

  • Some buttons without visible text lack aria-label or equivalent accessible name. (WCAG 2.5.3, Level A)
  • Content that is visually hidden (e.g. the takeover component) is not always hidden from screen readers via aria-hidden or equivalent. (WCAG 1.1.1, Level A)
  • A large number of duplicate id values occur in the DOM structure, primarily from form components and third-party integrations. (WCAG 4.1.1, Level A)
  • Some DOM changes occur automatically on the website — these need verification to ensure they do not disrupt users with cognitive challenges. (WCAG 2.2.2, Level A*, partially met)

How this statement was prepared

This statement is based on a structured audit of the website against 96 accessibility criteria (WCAG 2.1 Level A and AA, with additional Swedish criteria from the Public Employment Service's accessibility checklist). The review covers both automated testing and manual verification using keyboard, screen reader, and browser developer tools.

Contact us

If you encounter any accessibility barriers when using our website or booking engine — or if you need information in an alternative format — please let us know via the contact details on our website and we will do our best to help.

Enforcement

The Swedish Agency for Digital Government (DIGG) is responsible for enforcement. If you are not satisfied with how we handle your feedback, you may contact DIGG.

This statement was last updated: 2026-10-29